This recall is limited to those pumps with date codes 0906 and 1006, equipped with the plug from the 20 ft. black cord and plug set (Zoeller Part No. 010129) that has the word "Philippines" stamped on the plug itself.

Q.      How can I tell if my pump is subject to the recall?

A.      The part number (PN), model number (Model No.) and date code are found on the nameplate on the top of the pump, except for Part No. 48-0008 of Model WM48 where this information is found on the tag near the plug.  The word "Philippines" is stamped near the prongs of the molded plug itself.

Q.      When were these pumps sold?

A.      These pumps were sold to distributors between September 6, 2006 through October 31, 2006.  Consumers would have purchased these pumps from distributors any time after September 2006.

Q.      What is the problem with the pumps that are being recalled?

A.      The problem is with the pump’s plug on the 20 ft. black cord and plug set attached to the pump and is only present when the molded plug is used.  The plug on certain pumps could have a grounding problem that could pose an electrical shock hazard to consumers.

Q.      How was this problem discovered?

A.      During ground continuity testing of the pumps on the assembly line, a few cord and plug sets showed intermittent ground continuity between the grounding wire and terminal within the plug.

Q.      What caused this problem?

A.      The problem was caused during manufacturing when the cord supplier first began to have the cord and plug set manufactured in the Philippines.

Q.      Are pumps that have been hard wired (i.e., where the plug has been removed) subject to the recall?

A.      No.  Pumps that have been hard wired are not subject to the recall and pose no safety problem.

Q.      Why aren't pumps that have been hard wired subject to the recall?

A.      The ground continuity problem was only found in the molded plug of the 20 ft. black cord and plug sets.  If the plug is removed in a hard wired installation, this eliminates the potential hazard.

Q.      Does this recall involve other models of Zoeller pumps?

A.      No.  This recall is limited to only the pump models manufactured between September 1, 2006 and October 31, 2006 that are equipped with the 20ft black cord and plug set manufactured in the Philippines.

Q.      How do I know that the problem has been fixed?

A.      Rigorous testing has been conducted on all 20 ft. black cord and plug sets, including a ground continuity test.

Q.      Can I just cut off the plug on the 20 ft. black cord and plug set instead of returning my pump to Zoeller?

A.      No.  All pumps that are still equipped with the plug from the 20 ft. black cord and plug sets should be returned to us.

Q.      Will I receive a new pump or a refund?

A.      Yes.  Zoeller will send you a new pump or provide a full refund.

Q.      Will Zoeller reimburse the reasonable costs to remove and replace my recalled pump(s)?

A.      Yes.  Zoeller will reimburse these costs.

Q.      How do I take advantage of the recall?

A.      Call our toll free number at (800) 928-7867 ext 8208 between 8:00 a.m. and 4:30 p.m. EST Mon.-Fri., email us at customercare@zoeller.com, or visit our website at www.zoeller.com.

To find out more about this recall and which pumps are involved, please click on the following links:

CPCS/Zoeller Joint Press Release

To contact Zoeller about returning any pumps subject to the recall, please click on the following:

Contact Zoeller Company